One of the most common issues when connecting to Lync from anywhere is related to the internet connection you are using. Some of the most common issues are:
Cant sign in to Lync
No audio or video with an error about network issues
Audio and Video work but the quality is poor
Unable to share content
There are many factors that may impact Lync traffic. Some common causes are:-
Poor Network Speeds
Inconsistent streaming of data
and even the Local computer\tablet\Smart Phone
Lexel's 'Lync Circuit Tester' helps you understand the quality of the Internet connection between your environment and Lexel Online Services. Lexel Online Services reside in Auckland and so you get a true reflection of local New Zealand connectivity without having to cross the Tasman. Of course if you are testing from outside of New Zealand you will get a feel for the Tasman link behavior. The tool performs the following tests:
(Java support is required to load the application)
You will be presented with the following window, please type your company name in the window, click on OK and then click on "Click to start test" to start the test.
2. The test may take a few minutes to complete, once completed you will see a Connection Summary page similar to the image below
Analyzing the Summary
The Summary is great for quickly spotting any potential issues. By means of Green, Orange or Red dots you are alerted to the success levels of each test.
In the test above the Consistency of Service came up as Orange. The associated description explains how this may have an impact on the Voice Quality but that the sound quality will mostly be reasonable.
Of course if you are more technically inclined you can drill down into any of the test results by clicking on the representative tabs on the left.
Depending on your network and security environment, not all tests may be successful. A test success or failure does not mean that your environment is compatible or incompatible with Lexel Lync Online Service. This performance tool is provided for use “as-is.” The customer bears the risk of using it. Lexel gives no express warranties, guarantees, or conditions.
By activating the tool, you consent to Lexel's collection and use of your IP address, country location and browser type in accordance with the privacy statement.
There are 2 ways in which an Online Meeting can be
a meeting in Outlook
a time slot in your calendar and then select “New Lync Meeting”:
the person you wish to invite to the meeting. Lync will auto populate the
meeting join information ready for you to send:
c.To join the meeting using the same link that you
just emailed to the customer.
the meeting immediately from Lync
the Lync menu select “Meet Now”:
the audio experience:
c.Get the meeting join information by selecting
the additional options menu (…) at the bottom right of the conversation window:
or read out the join information – the meeting can be joined by dialling in to
the listed phone number and using the conference ID, or via the web browser for
a richer experience via the meeting link:
What will the
Once you have provided the meeting join information, the
customer can join the meeting in 2 ways.
Over the phone – If this is an audio only
conference they can dial-in to the conference using the dial-in number and
Online Meeting – If you want to share content
such as your screen, the customer should follow the provided meeting link. This
will open the following page in a web browser:
The customer should enter their name and select “Join the meeting”. If this is the first time they have used Lync Online Meeting they also need to install the Lync Web App plug-in as highlighted above.
To install the Lync Web App the customer should follow the
provided instructions which look like this:
NOTE: Once installed the customer may be prompted by Windows
firewall to allow the connection
Before joining the meeting the customer will be prompted to
allow the Lync Web App plugin to run:
Once the customer has joined the meeting, depending on the
meeting configuration (which will be talked about later in this document) the
customer may require admission from the meeting lobby. Select “Admit” to enter
them in to the conference or “See Lobby” for further information:
Setting Meeting Permissions
on how you organise the meeting there are 2 ways in which you can change the
you are creating the meeting using Outlook -
Select “Meeting Options”:
Select the options that you require. Below
is a common configuration:
“A new meeting space” has defined
permissions as in the above example. If you don’t require any restrictions on
your meeting use the default setting “My dedicated meeting space”.
Under the “Phone” tab you can specify from
list of available calling regions. This calling region will be number displayed
The participant can still search for local
numbers by following the “Find a local number” link in the Outlook meeting
This information can also be accessed from
the Lync Meeting Entry Info mentioned in more detail earlier in this document:
you created the meeting using the Meet Now option -
Selecting the additional options menu (…)
at the bottom right of the conversation window and Select “Lync Meeting
Select the options that you require. Below
is a common configuration:
– here you can decide who can get directly into the meeting without waiting in
the lobby. If a particular attendee is required to wait in the lobby the
meeting organiser will have to admit them as mentioned earlier in this
– By making an attendee a presenter you give them the ability to control the
meeting and its content.
To join a scheduled online meeting simply select the “Join
Lync Meeting” link included in the appointment:
If you have Lync installed the meeting will automatically
start, otherwise you will be presented with options for joining the meeting. You
and your participants can also dial-in using the supplied local number or by
searching “Find a local number”:
When dialling in use the conference ID to enter the meeting.
If you are the conference leader you will also need your PIN.
NOTE: For more
information see our Online Meetings guide.
Dial-in Conferencing allows you to set up and maintain your own conference room where you can invite anyone to join using Lync or a standard phone. Register to use dial-in confernecing
If you intend to host or attend a conference call with external parties, you
will need to set your PIN, Passcode and Conference ID in the Dial-in Conferencing
When you dial in from a phone you will be given the chance
to enter your PIN to enter as the leader.
Please note: When calling
from Lync you will be automatically authenticated so a PIN is not
To configure Dial-in Conferencing select the cog menu then
“Tools” – “Dial-in Conferencing Settings”.
Click “Sign-in” and enter your Lync credentials:
If this is the first time you have logged in your will be
asked to create a PIN number:
Note your unique conference information and the available
Use your “Phone Number” or “Phone Extension” to identify
yourself when dialling in and your PIN to authenticate: