Friday, 25 July 2014

Lexel 'Lync Circuit Tester' goes live

One of the most common issues when connecting to Lync from anywhere is related to the internet connection you are using. 
Some of the most common issues are:

  • Cant sign in to Lync
  • No audio or video with an error about network issues
  • Audio and Video work but the quality is poor
  • Unable to share content

There are many factors that may impact Lync traffic. Some common causes are:-

  • Poor Network Speeds
  • Inconsistent streaming  of data
  • Blocked traffic
  • Network latency
  • and even the Local computer\tablet\Smart Phone
Lexel's 'Lync Circuit Tester' helps you understand the quality of the Internet connection between your environment and Lexel Online Services.
Lexel Online Services reside in Auckland and so you get a true reflection of local New Zealand connectivity without having to cross the Tasman. Of course if you are testing from outside of New Zealand you will get a feel for the Tasman link behavior.

The tool performs the following tests:

How to initiate the Lync Circuit Tester

(Java support is required to load the application)

You will be presented with the following window, please type your company name in the window, click on OK and then click on "Click to start test" to start the test.

2. The test may take a few minutes to complete, once completed you will see a Connection Summary page similar to the image below

Analyzing the Summary

The Summary is great for quickly spotting any potential issues. By means of Green, Orange or Red dots you are alerted to the success levels of each test.

In the test above the Consistency of Service came up as Orange. The associated description explains how this may have an impact on the Voice Quality but that the sound quality will mostly be reasonable.

Of course if you are more technically inclined you can drill down into any of the test results by clicking on the representative tabs on the left.

Depending on your network and security environment, not all tests may be successful. A test success or failure does not mean that your environment is compatible or incompatible with Lexel Lync Online Service. This performance tool is provided for use “as-is.” The customer bears the risk of using it. Lexel gives no express warranties, guarantees, or conditions.

By activating the tool, you consent to Lexel's collection and use of your IP address, country location and browser type in accordance with the privacy statement.